- Chelle, Customer Operations
The hiring process, off-site training and buddy systems are very good! They gave a great insight into what we would be doing in our role.
We look for people from every type of background. You don’t need financial services experience, or lots of knowledge about cars. What’s important is that you know how to build rapport, you can look after customers, and you have a commitment to resolving queries first time, every time.
The most important value in Customer Operations has to be ‘Customer’. It sounds obvious, but the customer really is everything here and it's our job to look after every single one.