Not everybody realises just how customer focused our business is. We prize the skills of people who can help us look after our customers, understand their needs and create outstanding customer experiences.

OUR DEPARTMENT

The customer is everything here and we manage around 1.2 million customer contacts each year. These contacts can be by letter, by email, by telephone - and our social media conversations on platforms such as Twitter are growing too! Our objective is to make every customer interaction an effortless experience, by listening, by being flexible and by owning every query.

LOOKING AHEAD

Looking ahead, we want Customer Operations to have a relentless focus on being indispensable to customers, retailers and brands, making those relationships simple and enjoyable. The key is to embrace new technical solutions, provide clear leadership and keep on developing talented people: over the last 12 months, we’ve given more than 250 of our people additional skills, knowledge and training.

OUR PEOPLE

People in Customer Operations come from every type of background. You don’t need financial services experience, nor do you need to know about cars. What’s important is that you know how to build rapport, you can look after customers and you have a commitment to resolving queries first time, every time.

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‘The most important value in Customer Operations has to be ‘Customer’. It sounds obvious! But the customer really is everything here and it's our job to look after every single one!’

People

People you don't expect. Rewards you don't expect. Career opportunities you don't expect.
And a shared sense of purpose that takes us beyond expectations together.

Come and join us.

Current Vacancies

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