Direct Fleet are here to meet the mobility requirements of our business and fleet customers. We have teams across customer service and supply, small to large enterprise sales and mobility. We also help our customers across a wide range of Fleet related topics, including sustainability, employee benefits, managing cost, and supporting business operations. We are proud to work with some of the biggest and smallest fleets in the country.
The team cover all aspects of the operational and customer service delivery for all Fleet Corporate customers including quotes, orders, deliveries and any in-life activity, customer queries and end of contracts. Our technical team provide all aspects of maintenance approval, negotiation and cost control for all VWFS Service related products for all Corporate and Retail customers.
The team is instrumental in driving the growth of our business by providing tailored fleet solutions and managing relationships with key corporate clients. This team collaborates closely with various departments within the company to deliver exceptional service and innovative products that cater to the unique needs of our fleet customers.
The term “Mobility” in VWFS refers to vehicle usage rather than vehicle ownership. Products focus on helping customers to own our cars. In Mobility we focus on short-term use of vehicles where customers pay to use a vehicle as a service and they do not take ownership of it. VWFS Rent-a-Car is the first and most established service delivered by Mobility. This is a traditional car and van rental business operating from VWG dealer locations across the UK.
